Purrfect Auto
Went for Timing Belt change, car went noisy afterwards they blamed faulty TB cover, I bought new cover still noisy blamed belt tensioner

I went in for a Timing belt change cause of their attractive price of $169.99 with a coupon. Boy did I regret this. Before I entered the car, it was normal and quiet. After they replaced the timing belt, there was noise coming from the belt area. They said the cover was faulty, being misaligned for being too tight before (blames PEP boys for overtightening).

Fine, I spent on my own getting a new cover from a Ford Dealer and they installed it. To my surprise the exact same noise is still there! Complained again to them and this time they said the timing belt tensioner is broken. WTH, they said at first t'was the cover now they said it's the tensioner and they won't fix unless I pay. The car had no noise with the old cover & old tensioner and when they put their belt that's where the noise started.

Up to now my car still does the same noise every morning and whenever I hear that, I remember the lousy service Purrfect Auto gave me. I will never come back to this shop again, even if the service were free.

Company: Purrfect Auto
Country: USA
State: California
City: Torrance
Address: 1715 Abalone Ave
Phone: 3106186853

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