Ryder Truck Rentals
Ripoff why bother to quote prices

I called and talked to the guy who owns the franchise and told him i needed a truck to move some furniture to jacksonville for my daughter who is going to college.

He was helpfull and told me he could get me a 12' truck for the 3 days (fri, sat, sun) for 246.00. I thought that was fair and made my reservation about 1 week in advance.

On thurs afternoon i called and asked if maybe i could get the truck that evening as i would have a friend available to help me get it loaded and he told me that would be no problem and would call me if there was a truck available. I recv a called at 5:15pm on thurs eve and was told i could pick up the truck, which i did, and signed all the necessary paperwork
about 5:45pm on thurs.

Everything went as planned and i returned the truck about 5:30pm on sunday evening and called the dealer on monday around noon to verify my bill and was shocked when told it was 333.00.

When i asked to what happened to the 246.00 i was quoted i was told that i kept the truck for an extra day thus the charge. I asked for an explanation and was told that's what i signed for on the agreement and i said that's not what was discussed and he said, well that's what i signed for.

They had counted my pickup on thurs as a full day and i told him i had asked if i could get it early to get it loaded and he said no problem but he never told me i would be charged for the 15 minutes between when they closed at 6:00 pm to when i would have picked it up on fri. At 8:00am.

Renter beware because he couldn't have given a damm as to what he had told me because all he kept saying was that's what i had signed for.
Ryder truck rentals lost a customer today and anyone else that i can persuade.

Gary
plam beach gardens, Florida

Company: Ryder Truck Rentals
Country: USA
State: Florida
City: JUPITER
Address: 211 COMMERCE WAY
Phone: 5617463457

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