GEICO Insurance
GIECO Claims Dept. Bureaucracy Lying to Delay Payment Ripoff

March 29th My 06 Silverado was sideswiped while parked in a lot. When my wife saw the damage, she went into the nearby coffee shop to ask if anyone had seen what had happened. The owner of the shop said she thought she may have known because she noticed that one of her regular customers had parked closer than normal to the truck.

Long story short, the person who did it was an elderly gentelman who said he didn't realize what he'd done. (while backing out, his passenger side mirror scraped the length of both doors of my truck.) He gladly gave us his insurance information, and we proceeded to file the claim with GIECO.

The estimate was done on April 4th by a GIECO rep at a local collision shop. The damage was estimated at $1484.10 The GIECO Rep said to call claims, tell them the estimate was done and they should have a check in the mail within a few days.

We tried to call the claims rep (Sean Hill) to no avail on the 4th 5th 6th and 7th of April. On the 7th I also left a message on his supervisor's machine... No call backs. We called again on the 10th and 11th, got his machine, no call backs.

Finally on the 12th, after informing the supervisor's answering machine that I was prepared to go to HIS boss, Sean called back and informed me that I needed to go back to the collision shop on the 18th at 11:00 and have more measurements taken because the package that was submitted "didn't support that their clients car had done the damage" Sean said that the damage to my truck appeared to be "too high up on the doors" After I reminded him that the adjustor had examined BOTH vehicles and concurred that it HAD done the damage, Sean then said "well, our client now denies making contact"

Next, I learn from their client, that he NEVER denied anything, and he hadn't spoken to GIECO since he called to inform them that he was at fault.

So it would appear that GIECO is now manufacturing an excuse to get out of paying this claim. I suppose I'll be having measurements taken and pictures for the next month until it comes out the way they want it and then deny fault.

For info, their adjustor (Bill Landry) has been extremely helpful. He understands the "working mans" position in all of this, and how each time I have to take time off from work to get another BS measurement or photo, it's money.

We'll see...

Company: GEICO Insurance
Country: USA
State: California
City: San Diego
Address: One Gieco West
Phone: 8006545896

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