KIA Motors USA
Ripoff Will NOT HONOR their 100000 mile warranty

To make a long story short, my 2003 KIA Optima had the timing tensioner bolt shear off which caused the timing belt to lose tension and consequently destroyed the engine. Prebul KIA said they couldn't make the call on the warranty and it would have to be made at the Regional Office in Atlanta. The car is UNDER the 100000 miles of the warranty.

I was told that the Regional Rep decided that the tensioner bolt WAS NOT covered under the warranty and therefore I would be responsible for the $5900.00 for a replacement engine.

When I called the KIA Consumer Assistance Reps they told me that the decision from the regional office is "final, irreversible and NO ONE at KIA can override it".

I am in the process of speaking with others in the Southern Regional office to see what they will do for me.

I will let you know, but it doesn't look promising.

Company: KIA Motors USA
Country: USA
State: Tennessee
City: Chattanooga
Address: 2136 Chapman Rd

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