Scher Tire
Replaced a lug nut with a standard flat faced nut causing damage

This unbelievable.

On 10/27 I took my car in to Scher Tire In huntington Beach, CA for a brake job.

On 5/1 I noticed my car was shaking/vibrating when braking at higher speeds. There was also rattling sound when going over bumps in the road. I decided to check it out. I took of right (passenger side) front wheel off and everything looked ok. As I was taking of the left (driver side) front wheel I noticed the lug wrench did not fit on one of the nuts. On closer inspection I learned that it was not a lug nut at all, it was a standard (flat faced on both sides) nut and it was jammed into the cone seating.

I am sure that none of the lug nuts were missing before I took the car to Scher Tire.

I believe one of three things happened:

1) They lost the original lug nut
or
2) They stripped lug nut
or
3) They stripped the lug bolt

I cannot believe they would do something so blatantly wrong and risk my life like this!

My first instinct was to take my car back to Scher tire, but then I thought, I don't want them to touch my car ever again.

I plan to contact the California Department of Consumer Affairs
Bureau of Automotive Repair.

Company: Scher Tire
Country: USA
State: California
City: Huntington Beach
Address: 5062 Warner Ave
Phone: 8004985455

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