Global Asset Recovery
Ripoff, poor customer service, refuses to talk, release information about someone elses contract

I had a car repoed by Global Asset Recovery Inc. Assigned by Ford Credit the car was taken to Globals storage yard in which Seth Rose claimed it was not Mr Rose claimed that the car was towed to Adesa Long Island on the same day but the person we spoke to by the name of stacy said the car arrived there on 02/02.

Today is 02/10 and we got the car back and my complaint is there is a dent above the driver front wheel that was not there upon pick up of the car. The auction company Adesa gave us a report of the damage to the car when it arrived there on the 2nd of this month but lets remember Mr. Rose from Global said the car was taken there the same day it was picked up on 01/25. So where was the car? So today i called the person i spoke to prior to the repo from Global by the name of Jim and he not find the file on the car so he said he will call me back. A hour goes by and he calls back long time to find a file that was just created. My guess is that there is not damage report and they called Adesa to find out the damage they had. Because when we called Ford Credit they have nothing on file that there was a dent there, for which Global has to give them a report. And now all of a sudden they have a report with the damage, that ford does not.

Great company right I talked to Mr Rose tonight and he asked my name and if I was on the contract and I said no, because he can not give me any information if i am not. Besides what he said he started to tell me that the car was picked up on above date and was taken to Adesa and was never in his yard. But then the story changes and now the car was taken to Adesa on 02/01. So I asked him for there damage report and he said they will not release it because the bank has a copy. Well the plot thickens we contact Ford and guess what they dont send a report according to Ford they Give a verbal of what is wrong with the car.

So i asked Mr. Rose the only way i can get a copy is to subpoena the records and he said yes. So I tried to call him back and he said he has nothing more to talk about with me (he should have not been talking to me in the 1st place so he said before) and hung up the phone. So i called my Father who is on the contract and refused to talk to him either so some choice words were said and then Mr. Rose claims this call is recorded Hmmm I believe that is against the law because no one or no machine said this call is being recorded. So we plan on taking this to the state police and file a report and what ever else that has to be done in order to find out how the dent got there.

Company: Global Asset Recovery
Country: USA
State: New York
City: Bethpage
Phone: 5168221500

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