Firestone Complete Auto Care
Replacing tpms - tires

I would like to recognize Danny Mateo, manager at the Firestone by the Ridgmar Mall in Fort Worth, TX for his superior customer service. My TMPS on my Ford Expedition was showing up as a fault sensor. I took in to Firestone to have it checked out and was told by Danny that the sensor was being held in place by clear tape and didn't find the belt that should have been there from the beginning. I advised Danny that the Firestone on Cherry Lane had put new tires and was never made aware of the missing belt. Danny took responsibility and started looking for this belt, which could only be bought at the dealership (keep in mind it was a Saturday afternoon). Danny made a few phone calls and got it deliever within the hour. After replacing the belt, Danny gave me the bad news that the sensor was no good. That he would take care of ordering it at dealership that Monday at no cost. I have to said that Danny could have sent me back to the Firestone where I had my tires put on, but he didn't. I have to say that Danny went above and beyond by making sure i was taken care of. Thank you Danny for you service sir.

Company: Firestone Complete Auto Care
Country: USA

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