Firestone Complete Auto Care
Bad brake job twice! - GM parts

I own a 05' Chevy trail blazer, Took it to Firestone on hwy 6 to get the brakes done, they turned the rotors saying they had their best guy that day and I was lucky to get his service! Even after I said I would be happy to get new rotors. So I figured as per his recommendation to save a few bucks and let them turn the rotors all seemed ok when I left 20K miles later if was metal to metal again. I took it back asked if they installed GM parts they said they did. After listening to one of their service hands tell me "20K is a lot of miles for brakes", funny I got 85k out of the original pads and shoes. I asked to speak with the manager, he agreed with me and they re-did the brake job and all I paid for was the rotors. (fair enough) now I'm still having problems with shake and shimmy, just the same as when I took it in the first time, I suspect it's the master cylinder, (the pedal goes down while at idle and sometimes when I hit the brakes the pedal travel differs sometimes reaching the floor before I get any braking at all. Which I had explained in the first place when I brought the car in. My complaint is only the fact that they did not to a full diagnostics of the brake system. I was in a situation the other day where two cars started moving into my lane about to make a sandwich of me I hit the brakes the whole car shook violently it was hard to control and keep in the lane. DO NOT HAVE THEM WORK ON YOUR BRAKES, they are to important to not work right! I have nothing against the kids they have working there, but if they don't know how to do a proper brake diagnostics, they shouldn't be working on brakes. It would appear they are saving money by not using licensed mechanics, and under paying high school kids to do the work.

Company: Firestone Complete Auto Care
Country: USA

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