Pods
No Saturday pickup?

I had a pod delivered to my home on 5/29. I paid $199 tax for one month, which would have been 6/29, and an additional fee for a month of storage since I wouldn't be settling on the new house for a while. On 6/5, I knew when settlement would be and I scheduled the redelivery of the pod for that day, 6/28. I wanted to have it picked up and returned to pods on 6/29, which was a Saturday, but I found out that they don't do pickup or delivery on weekends. That would have been nice to know up front but I figured that I had paid for use of the pod through 6/29, if it happened to fall on a day that they don't work, it should be on them to just pick it up on the next available business day. Unfortunately, almost a month out, 7/1 and 7/2 weren't available either. So, I picked the next available date, 7/3.

This morning, 7/1, my wife noticed we'd been charged for another month. I called pods to ask for a refund because they'd obviously just made a little mistake. The woman on the phone told me that I was liable for an extra month because the pod wasn't returned on 6/29. I asked her if they pickup on Saturdays and she said no. Then I said, "So I was charged for a month but really could not have kept the pod for a month." She said that, as long as I had it picked up on 6/29, I would not have been responsible. So that's when I let her in on the secret about 6/29 being a Saturday. She seemed surprised but still hadn't put the whole thing together (not that bright). So again I said, "So I was charged for a month but really could not have kept the pod for a month." I smelled her brain cooking through the phone at this point as she finally realized and admitted that yes, since they don't pickup on 6/29, I could not possibly have had the pod for a full month without being charged for two. Still though, it made no difference to her. Logic and reasoning have no place in the pods call center. I ended that call and called back only to be told that my call would have to be reviewed before any decisions could be made. I asked to speak with someone who could provide me with an answer now. He said there was no one who could do that. So I hung up and called again. This time, the woman who answered called the "local manager" who she said will give me a call back.

I combed through the rental agreement, which I have a copy of, and found no mention of Saturdays or weekends. This leads me to believe that I should not actually be responsible for the extra month. If you rent something to someone for a month, you can't charge them for another month because you just don't feel like taking it back the day it's due. Needless to say, I'm furious right now and waiting for a call back.

Company: Pods
Country: USA

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