Firestone Complete Auto Care
Firestone Poor Customer Service

I have Kia Sorento 2011. Few weeks ago I start hearing the noise when I applied breaks. I took my car for inspection, tire rotation, and oil change to one of the Firestore locations (16802 I-45 South, The Woodlands, TX 77384). Before dropping my car off at that place, I stopped and asked if they can drive me back home, and one of the front office guys said "Yes, we can drive you back home". So few days later I am dropping my car off, knowing that they will take me home, and I was surprised when I heard from the other person "No, we cant take you home. We cant leave the site. And I am the only one who works in the front". I had to find somebody to drive me back home. Later that day I am getting the phone call that my car is ready for a pick up. I asked what was wrong with breaks and why my car is making that noise. The person answered that they didnt see anything wrong with breaks. So the next day I went to pick it up and asked the same person from the previous day if he can or somebody else can test drive my car and I will show them the noise that my car makes. And his answer was "No, i am the only one who works in the front" Then I asked "Can somebody from the back drive with me around the building just for 2 mins to listen for the noise" And the guy said "No, they are all busy". So I am very disappointed with my Firestone experience. The people have no clue what customer service is, they make an impression that they are understaffed. Unwilling to help and resolve customer's concerns. At the end my car still making the noise. I will find somebody else to fix it.

Company: Firestone Complete Auto Care
Country: USA

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