Pep Boys
Pep Boys auto diagnostics scam. RAPED by Manny Moe and Jack!

I have just been RAPED by Manny Moe and Jack! I called Pepboys to see what they would charge me to replace 6 sparkplugs that I had already purchased from an auto part store. The car is a 93 TOYOTA Camery, well serviced otherwise. I was going to do the work myself, but I couldnt find the spark plug holes to replace them myself, all computerized. I think Toyota put them under the Drive train Ha! I was joking with the guy.

He gave me an ball park estimate of $60 to $80 dollars and a time frame of 2 hrs. I brought it in at 2:00 p. M I told the service guy that I needed the spark plugs replaced, and I wanted them to use the ones in the front seat of the car.

They asked me to fill out a card on how the car was acting, I said it was fine one minute and the next it was missing really bad, felt like I was on a harley. He said no he didnt know what a harley runs like. I let that one go, So I said not firing, is what it appeared to be. That It had a slight odor of gasoline, I had a hard time at stop lights, it would not idle. Like it was going to stall, no power at all getting worse by the stop light, The service guy asked me how I knew it was the sparkplugs? I just knew.

I may be a woman but Im not blonde. He SUGGESTED that tHEY run a DIAGNOSTIC test to make sure that was the problem, $69.99 I said ok, mAY BE IT WAS SOMETHING MORE GOD FORBID I THOUGHT HIM BEING IN THE MECHANICS FIELD HE MIGHT KNOW ALOT MORE THAN I I had just had it tuned up by toyota a year agO $1400I mean top to bottom and the oil and fluids were changed last month. But it couldnt do any harm to check it out. I approved the test, signed the paperwork and I left. I call them about 3 hours later. At 5: oo I am forwarded to the "Mechanic" in charge, who tells me he has ran into a "little" problem diagnosing my car I asked him what was the problem? The car? Or the diagnosis machine? He said it's the machine he was having problems with. It would be a few more hours.

I STRESSED I needed my car today!!! He said NO PROBLEM. I GOT A RIDE to school that night. My seventeen yr. Old daughter calls me at school at 5:20 to tell me Pepboys called, and said they couldn't work on your car because they couldn't remove the emmisions cover off the engine. Then Pepboys calls again at 5:30 to tell her that they might be able to get it done today but I couldnt pick it up it until tomorrow. I'm starting to get pissed at this point. At 8:30 They called her to tell me it's finished to come pick it up. I leave school early to check this crap out. I arrive 20 min before closing. THEY present me with a $341.00 BILL oH and they didnt use the spark plugs I TOLD them to.

I freaked out!!! Stared at the bill no way what is this!!! They charged me $69.99 for 1 diagnostic test $69.00 for sparkplug wires.$89.00 for labor $11.99 for sparkplugs $69.99 for cleaning out the fuel injectors $5.00 for 2 cans of areosol it was $240 total for labor 1 hr.& 50 min (2 MECHANICS) I GUESS ONE TO HOLD THE SPARKPLUG WHILE THE OTHER SCREWS IT IN! And $100. Oo for parts. I refused to pay it! They said I authorized it over the phone to the mechanics THAT DID THE WORK.

I requested all this extra stuff to be done. I could not have my car till i PAID THE BILL, which they asked if they could see it again and never gave it back to me back from me! I asked for it back they told me it was the mechanics copy I should not even have had that one Printed out right there an ammended copy gave me. TOTALLY DIFFERENT STUFF WRITTEN ON IT LIKE "CUSTOMER REQUESTED" AND "PER PHONE CONVERSATION" It read, I came into Pepboys complaining the car ran rough, would not idle, and engine was dragging I requested an engine diagnostic be performed. If I would have had my 38 with me this letter would be coming from a correctional center. I swear. I called the police, I dont know why, (I figured one of em had to have a gun.) they came told me they could not really do anything, but They were shocked at the bill too. One of the cops said that last night they got a call from Pepboys that some guy took off with out paying the bill now he sees why! I needed to report them, pay them, get my car, and and SUE later.

I didnt have $400 to throw away to them to right then and there. I ALREADY KNEW THAT BUT I WAS PISSED I had to get a guy from Pepboys to give me a ride Home!!! They would not release my car. Or accept my money the till was locked up the manager went home! On the way to my house I asked the guy whats up? What in the hell is going on There? He told me I swear to you " mOST WOMEN WHO BRING THEIR CARS IN ARE NOT AS WELL INFORMED AS I WAS ABOUT WHAT THE PROBLEM WAS) they bring the car in because it does not run right with no clue whats wrong and they diagnos the hell out them at $69.99 a pop.

I informed him I would be back in the morning to get my car with a CIVIL LAW SUIT in hand NOTHING PERSONAL BUT They picked the wrong chic. Ohby the way, the class I left early tonight was CIVIL LITIGATION 2 second year law student DIAGNOS THAT ONE!!! See you court thanks for the ride.

Company: Pep Boys
Country: USA
State: CA.
City: FULLERTON
Address: 1503 HARBOR BLVD
Phone: 7148700700

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