Hook's Restaurant
Buffet restaurant rip-off, doesn't want to please customer

This restaurant has been in our city a very long time. We used to eat at Hooks Restaurant often, however, we have noticed that over the past few years attendance must have dropped as they have been of fering specials and 2 for 1s in the summertime. I think they have been cutting corners too. We visited Hooks last year after a long time away, and the place has gone way downhill. Its a buffet style restaurant for both lunch and dinner. The choices have cheapened and I discovered items such as pizza cooked from frozen, and what used to be the staple of fresh turkey with stuffing and gravy, and spareribs werent replaced with anything. Other item dishes just sat empty, and the person serving roast beef/ham was nowhere to be found. I approached the waitress, whos reply was we are really busy tonight. A poor reply to say the least. Our bill was $13 each. A true rip-off. We tried Hooks again this year to see if things had changed perhaps. Not. Ditto with the food selection, and the person serving the beef was about the place fatty meat onto my plate. I spoke to the waitress and asked this time to speak with the manager, but apparently he was nowhere to be found. I expected to at least be given courtesy and deduct something from the bill. Another rip-off. Good bye Hooks. Never again.

Company: Hook's Restaurant
Country: USA
State: Ontario
City: London
Address: Wharncliffe Road S

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