Longhorn steakhouse
Awful - all service

The service and food at the Mt. Zion location in Georgia is ridiculous to say the least. Everytime I dine there it's a problem. On an off day, I solve this by going to the McDonough location. It's a guaranteed $50 spent because I have the Pork chops with a strawberry salad and my husband has the Porterhouse. His steak is NEVER cooked right the first time. I work right down the street so I started calling before leaving work. How about they NEVER pick up the phone!!! I was on hold from the the time I called to 15min later when I arrived at the store TWICE in the last week! The last time, I didn't even order what we wanted because 1) I was highly upset that this was the second time in a week and 2) I didn't have time to wait. I could have ordered it though because it took so long to get a salad and a sweet potato that they could have cooked a steak! First time was a slow Friday night at almost 10 pm. Next time was a Wed. Afternoon with 1 person at the bar. REALLY?! At our restaurant, if the bartender can't get to the order, you get the host or anyone to take it and walk it to the bartender. When I got there I asked the host if he was the one who put me on hold and his need a new job response was "we're not allowed to take to go orders"! Well how about you ask the bartender why they haven't picked up the phone or get the manager then instead of leaving the phone on hold for 15 minutes! When I got the food home, my husband wouldn't even eat his steak because it was burnt and my pork chops were dry! The funny thing is that both times it was the SAME nice manager and the SAME bartender! I didn't even mention the times that I just said forget it and hung up! Father's Day weekend I had someone pick me up a strawberry salad and it had rotten strawberries on it! I never got that replaced because I work in a restaurant too so I couldn't leave or send anyone back. How about you get a phone like ours that beeps when you leave it on hold for more than 45 seconds so the host will get tired of listening to it and tell the bartender again to pick up? I stopped eating at this location before and said nothing but obviously nothing has changed so I have to stop again.

Company: Longhorn steakhouse
Country: USA

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