McDonalds
Cold Snack Wraps from Drive-Thru in Salisbury

I went through drive-thru at the McDonald's located at 704 E. Innes Street, Salisbury, NC. At approx. 6:31 P.M., I ordered 4 Mac Snack Wraps, fries, and 4-piece chicken nugget for my family. The fries were very hot and placed in a separate bag. We drove off after getting the second bag which contained the wraps. But, we were extremely disappointed with the wraps. They were very cold to the touch and should have never been sold. We did not take the food inside to return it due to time and being too hungry to have to wait all over again.

I rarely complain about restaurants. No, I never complain about restaurants, because I know things happen. But, this is one time that the food was truly unacceptable. It will be a long time before I go back to this McDonald's again, if at all. Drive-Thru is supposed to be quick, reasonable, and trustworthy. As time is of the essence, a consumer trusts the drive-thru crew-person to provide good, hot, and accurate food. That did not happen tonight.

Company: McDonalds
Country: USA

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