SUBWAY Restaurants
Poor Customer Service

I had the worst experience that I've ever had in a restaurant and it was at the Subway located at 6260 Hwy 6 Missouri City, Tx 77459. I arrived at approx 1:20 and waited in line to place my order. I placed my order and all was well until I got closer to the cashier and there were two people in front of me. I lost sight of my sandwich and asked "are you sure that one's mine?" The cashier, who was a young teen was fine. The person, who took my order and appeared to be the senior employee at that location, responded loudly that she had been doing this for _years calling me sweetheart in a very loud and negative tone. There were other people in the store and I felt totally disrepected. She went on to say, again loudly that she'd better take a break before she started snapping at somebody, meaning me. I responding that if that happened I would snap back. She went into a back room for a second and when she came out she told the young cashier that people like me were troublemakers. I responded that as a customer I had a right to ask questions and she should respect that. She said "well I answered your question". My response was, "but in a negative way" To that she started shouting "Yes maam, Yes maam" again in a sarcastic and negative tone. I am 55 years old and felt totally disrespected. I was not questioning her sandwich making ability or her ability to keep them in order. It seems she has a chip on her shoulder and took my question as an affront to her. There were 4 people working in the store and she appeared to be biracial black/hispanic who spoke spanish to another customer. I did not get her name because I was so upset. I've been to this location before and never saw her there and never had this problem. This person was an extremely poor role model for the 2 young people who were working there. If she is a manager then she is a complete failure in customer service.

Company: SUBWAY Restaurants
Country: USA

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