Popeye's Famous Fried Chicken
Drive-Thru Canopy Sign Wrong, Car Air Conditioner Damaged

The air conditioning unit of my vehicle was damaged by their metal drive-thru canopy. The clearance is stated as 8' 10" in large letters at the beginning of the drive-thru. The actual clearance is about 8' 3". The edge of the canopy punched a hole in the air conditioning unit and it no longer works. The estimated total damage is about $2000.

I immediately got out of my vehicle and began to video the situation while the vehicle was still in the drive-thru. In spite of the fact that they were on video, employees at the scene were unhelpful and non-responsive. I also returned to the scene later with a witness. I had the witness video me measuring the clearance and verifying on camera the situation as stated.

I wrote to the company requesting that they have their attorney or insurance agent contact me. They have so far ignored me. I guess they hope that I will just go away if they do not pay me any attention.

Please have one of your mediators contact me as soon as possible. I really need your help with what to do from here.

Company: Popeye's Famous Fried Chicken
Country: USA
State: Texas
City: Houston
Address: 8331 Broadway

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