Tomo Japanese Restaurant
Terrible experience

I was referred to Tomo by a mutual customer to assist them in getting their point of sale system back up and running after a computer failure. They had no way to run their tickets to serve dinner and the needed an emergency response call. I am a computer/network specialist with my own business serving small businesses in the greater Knoxville area. I arrived on scene to find that they had blown the motherboard in their main PC due to shorting out their primary parallel printer cable repeatedly.

Within 3 hours I had located a similar Pc and migrated their POS software (which they had a pirated copy and not payed for... Should have known) over to the new PC and had it up and working including installing all of their printer drivers (aside from the one with the short) correctly. I even stayed close by for the dinner rush in case they needed me.

I billed them for the new (used) PC and the time that I spent working (not being on call) and they never paid me or even acknowledged my bills. I gave up even trying after 6 months of non-response and trying to leave them messages at the restaurant.

If you are a small service business and you don't want to be ripped off by non-paying customers avoid TOMO.

Company: Tomo Japanese Restaurant
Country: USA
State: Tennessee
City: Knoxville
Site: tomorestaurant.com

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