Kentucky Fried Chicken
Poor service

Its funny how people think Tonight, I stopped and picked up my very last KFC 20 pc bucket meal with additional fries, gravy, salads and Pepsi from the Kingsdale Avenue KFC in Blossom Park, Ottawa, Canada. After waiting over 18 minutes for the 'cook' to make more chicken, I then had the unfortunate honour of watching 'Jeremy' the 'cook' put the cooked chicken on a tray and drop one of the pieces on the floor. Sorry but I don't even work with a '2 second rule' in my own home. He picked it up, I thought he was throwing it out but nope. It was put right on the tray along with all the other pieces. He looked over at me a few times and when I questioned him about this practice he just smirked and started singing. He then took the tray over to the counter ready to be put into MY bucket. At no time did he make any attempt to remove the chicken and for all I know he might have done a few other 'dandy' things to it while he was out of my sight.

I mentioned what had happened to the woman whom I take it was the night supervisor and she went out to speak with Jeremy, who was now outside having a cigarette. He claimed to have set that piece elsewhere, not combining it with the other pieces.

When she returned to tell me that dear 'Jeremy' insisted he'd not placed that piece with the rest. When another staff member wanted to know what the problem was, the woman began telling her that 'allegedly' this and that had happened. I informed her there was no 'alleged' about the situation. She stated that nothing like that had ever happened on 'her watch' before. Apparently they have a 'red' bin that all dropped food is to go into so she can 'count' it at the end of the night. Well that's perfect but still leaves a dropped piece in MY bucket... Or perhaps even in the guy behind me whose box of 10 pieces was ready to go at the same time. She didn't know what to do about this situation. I spent over $60 on this meal to feed a larger group and as it was already after 9pm I certainly had little time to go and stand somewhere else and order something new.

I was nauseated by this time and just grabbed the 'garbage' and informed the woman I'd be ensuring 'Jeremy' lost his job and would be speaking to someone a little higher than her or her Manager. I did apologize to her though and told her I normally don't come off so outspoken but I'm sorry, my food is crawling with what right now. Ewwww.

Of course I should have demanded my money back and I should also have asked the counter people to 'please have a piece, I'll watch!'. Unfortunately, I think after the fact when I'm irritated so here I am complaining on a site while I'm only becoming more irritated by reiterating the story:) One small consolation, a gentleman listening to my complaint tapped me on the arm, apologized to me and said he was going elsewhere if this was how they managed their establishment, and he left.

My son used to work at this store a few years ago and he told me that employees would never eat anything that fell on those floors because they were 'disgusting'.

Regardless of whether that horrid little piece is in our bucket or the other guy's, tomorrow I have a date... To get Mr. Jeremy fired. When I left he was still outside laughing about my 'attitude' with some other fellow. Hopefully he has enjoyed himself this evening because perhaps it won't be quite as amusing tomorrow. But then, I'll never know if he got canned because I won't be buying even a can of Pepsi from any KFC store again. Something tells me that he'll still be there chucking food around tomorrow night though.

Company: Kentucky Fried Chicken
Country: USA
Site: kfc.com

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