McDonalds
Drive-Thru Total Did Not Match Board, Order Incomplete, Refund Refused

I took my grandchildren to McDonald's on Highway 45 North, Columbus, MS. We went through the drive through. First of all I noticed the amount shown on the outside board for the total amount due was different from the amount the drive thru person quoted. When I got to the window and inquired about the difference she told me the tax did not reflect on the board. I reviewed my sales receipt and the number on the board and the numbers on my receipt did not match at all. When I received my order I did not receive my entire order. I went inside, second big mistake; the first was ever stopping at McDonald's to begin with. No one in the place knew what they were doing. When I finally got to the counter I requested a refund as I had my children in the car. The lady told me no one knew how to make a refund except her and she was too busy. I waited again for the rest of my order.

I have yet to have a good experience at this McDonald's because you either are treat very rude, you don't get what you order or you just get so frustrated with the service and general attitude wonder why you every thought about stopping by again. This McDonald's needs immediate help with training and customer service skills.

Thank you.

Company: McDonalds
Country: USA

  <     >