Dairy Queen
Cold meat on burger - Poor food, poor customer service by the manage

Poor manager at this location. I requested to see him when I realized that they had charged me extra for Jalapenos instead of fries, I ask if I could have those instead of fries and they said ok, but did not tell me they would charge more. I ask to see the manager and he offered to throw the jalapenos away and bring fries. I told him I ordered them because I wanted them I felt he should remove them from the bill. If I had been told it cost more at the time of order I would have still ordered them, but it was my choice at that time to pay extra. We also ordered a 6 piece steak basket, but they only gave us 4, he did bring out the other 2.By this time his lack of customer service has ruined my meal enjoyment. I started to eat my burger and took 1 bite and the meat was cold, I gave it back to the manager thinking they would cook a fresh piece of meat. But what he did was put another piece of meat between the bun and put it into the micro-wave making the bun chewey and the meat so hot I had to wait for it to cool.By that time I was no longer hungry, took 1 bite and threw away the rest. I will not go back and will tell others about the bad experience myself and family had there.

Company: Dairy Queen
Country: USA

  <     >