Dairy Queen
Cold burger meat and poor manager service at this location

Poor manager at this location. I requested to see him when I realized that they had charged me extra for jalapenos instead of fries. I had asked if I could have those instead of fries and they said ok, but did not tell me they would charge more. I asked to see the manager and he offered to throw the jalapenos away and bring fries. I told him I ordered them because I wanted them, and I felt he should remove them from the bill. If I had been told it cost more at the time of order I would have still ordered them, but it was my choice at that time to pay extra.

We also ordered a 6 piece steak basket, but they only gave us 4. He did bring out the other 2. By this time his lack of customer service had ruined my meal enjoyment.

I started to eat my burger and took 1 bite and the meat was cold. I gave it back to the manager thinking they would cook a fresh piece of meat. But what he did was put another piece of meat between the bun and put it into the microwave, making the bun chewy and the meat so hot I had to wait for it to cool. By that time I was no longer hungry, took 1 bite and threw away the rest. I will not go back and will tell others about the bad experience my family and I had there.

Company: Dairy Queen
Country: USA

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