Dunkin Donuts
Overcharges - Caramel cappuccino

Be careful of what they charge you!!!

I was there a couple of days ago and purchased a large caramel cappuccino. When it was rung up, I was charged $4.91. Without thinking, I handed them my gift card and the amount was deducted. Then I realized the amount due, per the board on the wall, was $3.31. When I pointed out the cost on the board to the cashier, she insisted she charged me the correct amount as that was what the register said. I asked for the manager. He tried to tell me it was $4.91, but when the board was pointed out, he would only give me 4 quarters back. I should have received ~$1.60. Unfortunately, I discarded the receipt.

A day later, I was recounting this experience to a friend, who went on to tell me that her order also rang up $1.30 over the amount on the board. She realized it a couple of minutes later and could not find her receipt in the trash, so she did not receive a refund. When she complained to the management, they were rude and disbelieving.

I now believe that they are making A LOT OF MONEY on overcharges and most costumers do not notice the difference before paying!!

Company: Dunkin Donuts
Country: USA

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