PNC Bank
ATM shorted me of $38.00

I went to my local PNC Bank ATM on November 12th (Veteran's Day), and requested $400.00. I was shorted $38.00.instead of receiving 20 $20.00.00 bills, I received 18 $20.00 and 2 $1.00 bills. My receipt showed I withdrew $400.00. I even held the money I received up to the camera after my husband counted the money, and realized I was short. I was very upset.

After arriving home as the bank was closed due to a Holiday, I immediately contacted the phone number on the back of my ATM card. I was told by a PNC representative it was no big deal, and even questioned her about it.

The following morning I contacted my local Branch of PNC to report what had occurred. I was told they were just getting ready to balance the ATM, and she would would call me back shortly. I waited and stilll had not heard anything so I contacted them in the early afternoon. The ATM balanced, so I was told by the representative tellers make change via the ATM.

Wednesday, November 14th I received 3 phone calls from PNC... 1 from the local branch, and 2 from the call centers, telling me they had given me back my money of $38.00 into my account.

I thought the issue had been resolved, until I received a letter November 20th from a Pittsburg address of PNC that my money was a "provisional (temporary) credit to your acount, while being investigated." The previous phone calls on November 14th never ever stated this to me that this was a (temporary) credit.

On November 23'rd I received another letter from PNC... Stating the following..."After investigating, we determined that the ATM is question correctlyprocessed your transaction. Please be advised that the provisional) temporary) credit totalling $38.00, and applicable fees related to this dispute that had been previously credited to your acount will be reversed on 11/28..."

Funny thing... Amy at the local branch verbally told me yesterday... She believes me, and continually apologized to me.

In light of this, basically I am being called a liar by PNC. My integrity, my name, reputation, etc... Has been tarnished by PNC!

I still have in my possession the 2 $1.00 bills that were supoosed to be the $20.00 dollar bills.

I will never ever use an ATM machine again!

Company: PNC Bank
Country: USA
State: Michigan
City: Ludington
Address: 4566 W US 10
Phone: 2318432061

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