Hrs Usa
Posted pymnt in wrong amt: my bank and myself cannot get money back

Sent payment via electronic banking utilizing US Bank's online banking feature. Electronic payment sent 3/01 via US Bank, posted on 3-14-01 to my HRS account as $10. The payment of $100 posted to my bank account at that same time.US Bank says they have proof that it was $100 that was sent AND REC'D by HRS USA — and that HRS has ripped us off and is totally wrong! US Bank sent faxes twice to prove that indeed $100 cleared HRS' bank — HRS denied the credit and said that the money had gone to some other bank and that somehow they rec'd $10 from us (as a check apparently). I've NEVER sent a check (nor has US Bank) to HRS — only electronic payments which is not paper money!!! THey said I sent a check, I said I have NEVER sent one. They said the $100 was in check from sent to TransAmerica bank??? US Banks said it was a purely electronic transaction. All of this makes no sense, especially since they are talking about "checks" which were never sent or authorized by me. Also, they are talking about a $10 payment as if it were separate from the $100 they claim went to Transamerica??? I only engaged in ONE transaction to HRS. They will not listen to us.US Bank and I are extremely upset.
Nichole

Company: Hrs Usa
Country: USA
State: California
City: City of Industry
Address: PO Box 60107
Phone: 18006563005

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