OTL Scoresense
Deceptive Marketing, will not refund credit card charges

Used the online "free" credit report to evaluate my credit after my husbands death. I did authorize a $29.95 charge for what I read as unlimited credit reporting for a full year. I subsequently received MONTHLY charges of $29.95 for allegedly those same services. When I noticed the billing after the initial 29.95 I called the 800 number on the credit card bill to 1) cancel membership effective immediately. I spoke to "Anna" who persisited trying to upsell me on the services after I requested her to just cancel. After her 3rd attempt to upsell I asked to speak to her supervisor. Her supervisor was "in a meeting" but she could "send in a request" to corporate for a refund. I declined and said I would wait for a supervisor who then magically could speak with me. "Cornelius" said he was unable to refund any charge. He would email corporate and I would be contacted with a decision within 2-3 working days. There was no physical way for me to speak with a living person in the refund dept as per Cornelius. I told him while I was on hold waiting I was filing a complaint with complaint and filing a fraud charge with my credit card.

Company: OTL Scoresense
Country: USA
Phone: 18006796327
Site: scoresense.com

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