Ocwen
(OCWEN Federal Bank FSB) ripoff: overcharging, unintelligible, inadequate customer support, shady handling of payments

OCWEN has outsourced all its 'customer support' lines to India. Communication is difficult or impossible, and if you ask to speak with the first caller's supervisor, you WILL be placed in eternal hold - eventually you will be disconnected.

OCWEN holds payments for weeks, sometimes as much as 5 weeks. Which means your payment, since it hasn't been cashed, will be considered late until you call and deal with the hassle of pointing out that you watched the letter get postmarked, so they pretty much have to admit they do indeed have it.

Several times they have held one or more payments until the morning before one of our checks gets deposited. If you've made the mistake of assuming the payment was already charged and utilize that money for something else, well, they'll collect their bonus check too.
No real service and extremely shady financial dealings. Add to that the obvious love of outsourcing - they now advertise themselves as outsourcing consultants - and what you have is an unethical, corrupt, and unAmerican company.

Company: Ocwen
Country: USA
State: Florida
City: Orlando
Address: 12650 Ingenuity Drive
Phone: 8007462936

  <     >