Citibank
Rewards points removed and $12 fees despite no-fee promise

Citi has done things to my account without notifying me. First they took away my Thank You points because they decided that I needed direct deposit and a bill payer to earn points, which are no longer earned through my purchases. They sent out misleading disclosures which indicated that I had to have more than $600 in my account (which was not the problem). What they failed to let me know was that my checking account needed to be changed.

When I went to a branch, a "branch manager" told me that my account was enrolled in a no-fee account and I did not have to worry about anything. To top it all off, I started getting fees of $12 a month! The rep indicated that I shouldn't have gotten charged and waived the fees. The next statement cycle I saw another fee! A different rep indicated that I did not have the correct account associated with the disclosures that were sent out. Then I asked to close my account, and they did not offer to make things better, even though they have kept making mistake after mistake.

Bad for-profit organization! Anyone with a bank, please go to a credit union. People helping people is the way to go, not people dumping cash into accounts at a for-profit organization.

Anyone who reads this, please go to a credit union, where you are not treated like a number but like an actual human.

Company: Citibank
Country: USA

  <     >