Bank Of America
Fee Reversal Promised Then Denied After Bank Error NSF Fee

After reading several poster complain about Bank of America, I have to say that I'm surprised. I had no clue that so many shared my sentiments. After being told that I would receive a fee reversal from one B of A phone rep (who told me to call back the following day since the NSF fee hadn't yet been posted), I had another one tell me the next business day that she wouldn't be able to reverse that fee! Yes it was a bank error. Yes I spoke to two "supervisors" about the situation. But they stone walled, and I ended the conversations, but not before I seriously thought about which banking institution I wanted to give my business. This decision isn't about a simple NSF fee. It's about the way B of A's service and respect to its customers have slowly deteriorated over the years.

B of A has grown, but in the process the service it has provided just isn't meeting the needs of its customers. This was just the "straw that broke the camel's back." If more of us banded together and sent our accounts elsewhere, B of A would have no choice but to listen to the complaints of its customers. Yes I know it's a pain in the back side to open new accounts at other banks, but sometimes you just have to make a stand. Well, I've talked long enough. Thanks for listening and best of luck.

Company: Bank Of America
Country: USA
State: California
City: Los Angeles
Site: www.bankofamerica.com

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