Branch Bank & Trust (BB&T)
Two ATM cards eaten, then withdrawal blocked by hold

BB&T, You Can Tell They Don't Want Your Business, Volume 2

I am submitting this after reading another report on how the same bank that I have had problems with has hurt someone else financially as well.

I have had two ATM cards eaten at two separate machines through BB&T in the past year. The first time, I had a balance of 25.00 and only needed 10.00 until payday. There were no outstanding balances at the time, and I could, as the bank's customer service department specifically stated, withdraw down to the dollar. The second time just occurred recently. I was depositing a check, not withdrawing. I was doing this to set straight my balance, which was negative. Mind you, I had set up overdraft protection almost a year ago. For some reason, this did not matter. The ATM card was eaten right as I hit the "deposit" button on the machine.

I went in the next week when they were open again and asked for a withdrawal of 400.00 plus dollars from my 601.82 balance. (I have my paycheck electronically filed bi-monthly, and this went against the negative balance that was about 1 and 1/2 weeks in length.) They stated that the account was marked as "on hold" and the staff member who did it was out to lunch. I stated that I was on my lunch from work and had no time to get back later. They said "sorry" and told me that someone would call me back by 1:30 to have this resolved by 2:00.

Well, long story short, I had to call them back, and the staff member was now about half an hour late getting back to the bank. I explained again what my problem was and how I would like to pull out my money to pay a bill.

Moral:
#1 BB&T does not care about you as a customer or as a business transaction.
#2 BB&T can't seem to understand the idea of "other people's time and money."
#3 Some BB&T branches don't seem to have a backup person to handle transaction requests while another staff member is out.

Final: BB&T is a bank that you cannot, I repeat, cannot "bank on."

Company: Branch Bank & Trust (BB&T)
Country: USA
State: North Carolina
City: Durham
Phone: 9196877206

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