Household Retail Services
Inflated Account Balance

Bought an ATV with fixed-term loan from GECF 3. Total amount financed was around $5700.00 at 8.95% for five years, making the monthly payment $119.30. I've consistently overpaid the loan... Tracking the loan amortization with my financial software yields an estimated current balance of just under $4200, including my most recent payment on 9/10.

The account was purchased by HRS effective August. The first statement I received (dated 8/3) from them indicated a balance due of $5158.00... Almost $900 more than my records indicate the balance *should* be. I called Customer Service on 8/10, they said my account balance was indeed $5100... But the *payoff* balance was $4366.68... Exactly what my computer said it *should* have been a month prior. "Beth" in CS said she'd adjust the account balnce to reflect the payoff.

So I just got the September statement. Guess what the account balance is now? That's right, it's $5033... Or the *original, INCORRECT* balance, less my most recent $125.00 payment. Now normally, I'd be patient, call CS again and go through the same routine... But I'm paying off the loan and I'll be damned if I'm giving them a penny more than is actually owed. I'll be calling CS agin tomorrow, too late now, but after reading the other horror stories I'm deeply concerned...

Full Disclosure: I have another account, for another ATV, serviced through Retail Services (note the difference in the name). It's under the Household umbrella, but a different name, mailing address, etc. No problems with that account (other than exorbitant late charges!) since I've opened it.

Company: Household Retail Services
Country: USA
State: Illinois
City: Carol Stream
Address: PO Box 4153-K
Phone: 8003334563

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