PayPal
Account Restricted for Over Two Months With My $125 Held

Way back in early November I bought an item on eBay and used PayPal to pay for it. As I pressed the "enter" key I noticed that the default bank listed was one I did not wish to use. Too late, I could not take that keystroke back. However, I read on the next page that "if the bank refused the electronic transfer it would automatically bill my credit card". Simple, I thought. I quickly called the bank and asked them to refuse the electronic transfer. The item was paid for by my credit card. Simple. No problem, right? Nope! That was over 2 months ago.

Today is Jan 13. I have faxed bank statements and my driver's license ID three times! They kept claiming they could not find the faxes! Whoa, is that frightening: a financial institution misplacing sensitive customer data, repeatedly.

They say they finally have the faxes, and now they have just asked me for an affidavit but are not telling me from whom or what it is supposed to testify to, and are not giving me an address to send it to. I have emailed PayPal 12 times over this restricted account, and to date I have received only 4 cryptic demands for documentation. It takes anywhere from a week and a half to three weeks to get a response each time. This is a very slow process.

Actually, I would not even care except that they have $125 of mine which I cannot get to in order to close out my account. They refuse to give me a phone number to call or an address to write to. You cannot believe how frustrating an experience this is! I wish someone had warned me about PayPal. So be forewarned: if they ever restrict your account, you can kiss off any funds you may have in that account. You have been warned.

Company: PayPal
Country: USA
State: Nationwide

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