Ameriprise Insurance Company
Canceled my homeowners policy due to their admitted error, then offered to reinstate my policy @ a much higher rate
- 07-07-2012
- 43
On 6/22 I sent Progressive my checking account information so they could start debiting my checking account for my home owners policy, which in an e-mail stated it would be a total of $889.00 annually paid with a $149.00 down and $74 for the next 10 months. On 6/23 I received an confirmation e-mail that my policy was in effect and that they would begin debiting my account, so I cancelled my Allstate policy which was costing me $1900.00 annually for the same coverage.
On 7/06 I received a cancellation notice from Progressive for failure to pay and that in order to have it reinstated I would have to pay a years premium in advance. I called Progressive who after investigating the situation found out that although I sent them the correct account information Progressive entered my checking account incorrectly and therefore the debit they sent to my bank was declined. Because of their mistake I had no homeowners insurance from 6/23 thru 7/06. Progressive in an email told me that it was their mistake and that they would take care of it.
About an hour later I received an e-mail from the women I spoke with stating that it was their fault and that they have reinstated my policy at a higher price. The new charge would be $162 for the first two months and $81.97 for the next 10 months. Not only did I not have homeowners insurance for two weeks but once they found out it was their fault, instead of giving me a better price for my trouble, they increased the premium by $100.00.
Company: Ameriprise Insurance Company
Country: USA
State: Wisconsin
City: De Pere