Buds Gun Shop
Delay in refund

As a first-time customer at Buds Gunshop, I'm having the worst experience yet when it comes to them returning my money. I ordered a Mossberg 22 Tactical semi-auto, and because of state law, that model can't be shipped to CT. So they agreed to refund me the same day as the order.

Three days passed and I hadn't received a refund, so I emailed Buds Gunshop to ask what was taking so long. Turns out that after they received my email, they cancelled my scheduled refund and issued a new refund ticket to be processed instead. I waited 4 business days just for that one to be cancelled too, meaning I now have to wait another 3–5 business days — a total of 8–10 business days before I see my money back in my account.

I called to ask if, instead of a refund, I could apply the money toward a shotgun and have them refund me the difference. "No, we can't stop a refund once it's in process." Who stopped the first one, then? I don't know what their product is like, but their customer service is bad, and they lie too. May I please have my money back? Here's my account number if you need it: 471346.

Company: Buds Gun Shop
Country: USA

  <     >