Liberty National Life Insurance
Poor Customer Service / Un-kept Promisses

I bought a living plan from Liberty Nationwide broker Morgan Meltzer roughly twelve months before. Used to do not get the protection I bought because of anything in my own bodily they declined to reveal in my experience. I expected to get a backup of the plan and Morgan skipped her visit with me and didn't return my calls. I talked to her boss, Katherine Blanco, who are able to just be attained should you jeopardize grievances and informed her I needed the plan terminated and didn't desire to be charged, I had been guaranteed it had been completed. It wasn't, I chose to maintain it since I have require protection, again I named and requested to get a backup of the plan, nevertheless, annually later, no backup of the policy I purchase every month. Today, I get a bill within the email, I've a computerized continuing cost from my checking, there must be no statement. I contact the nationwide customer support amount twice simply to be hungup on. I contact the Tampa workplace and have for Katherine Blancois boss as well as in change am attached to a realtor, Stuart Ross, who after reading my tale informs me I ought to simply protest towards the Florida Insurance Fee. He informs me Katherine Blanco is not accessible and essentially explained they do not worry about grievances towards the BBB or even the insurance fee. Liberty National is undoubtedly the toughest organization I've actually handled as it pertains to customer support, a disgrace, since I have was known them with a member of the family who'd been happy with Morgan Meltzer. I can't think a business how big Independence Nationwide having a excellent status enables this sort of neglect of the clients to occur. Katherine Blanco may be the department supervisor and does not consider calls without having to be endangered... Terrible. They require lots of instruction at 9225 Bay Plaza Blvd in Tampa... Update: After producing this criticism to Freedom Nationwide corporate I had been informed I'd get a backup of my plan within the email, what I acquired was a post-card in the mail guy informing me I'd mail from Liberty Nationwide but I'd to pay for the shipping to get it!!! Nevertheless no plan!!

Company: Liberty National Life Insurance
Country: USA
State: Florida
City: Tampa

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