Netspend Corporation
Dispute Lost After Provisional Refund Taken Back

Two months ago, I found out that someone living in my home used my netspend card to make purchases online. I did NOT give this person permission to use my card. I immediately filed a dispute with Netspend. I was informed that the dispute department at Netspend would handle it immediately. Fast forward a few weeks. I received a "provisional refund" from Netspend. I thought there was no way I could lose the dispute because although the purchases were made from my card, any fool could see that the shipment was not coming to me. I found out yesterday that Netspend took the "refund" back off my card. When I called them, I was informed that I had lost the dispute. When I asked how that was possible, I was told that the merchants "validated" the purchases made. I did not dispute the fact that the purchases were made with my card. I disputed the fact that I did not AUTHORIZE the purchases. I was informed that the dispute was closed and there was nothing anyone could do. So I asked if this was how Netspend treated all their customers whose identities had basically been stolen. I was told that someone from the dispute department would contact me within 24 hours. Well, 24 hours has come and gone without a phone call.

To anyone thinking about working with Netspend, do yourself a favor. Run as far away from this company as far and as fast as you can. They will eventually screw you over, like they have so many other people. Myself included.

Company: Netspend Corporation
Country: USA
State: Texas
City: Austin
Address: PO Box 2136
Phone: 18663877363
Site: netspend.com

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