Citifinancial Retail Services
Sofa Payment Check Cashed but Not Posted to Husband's Account

My husband wanted to build a line of credit, so he bought our new sofa on credit. We thought it was credit from the store. We were never told he would get a credit card from Citifinancial. The first mistake was that the card was only in my husband's name. So when we moved (the reason for the new sofa), I went to pay the sofa off (less than a month later), and I was told I had to deal with the credit card company. When I called them, they did not have the paperwork from the furniture store yet (about 3 weeks later). That is when the trouble started.

I tried to get them to change our address so we could get a statement from them. They said no, only my husband could change the address since he was the only one on the card. They told me they had sent a statement to the old address, but I have not received anything yet. (My husband works very long hours and cannot get to the phone during their scheduled hours.)

You can go to their automated system and cancel his card, which I did, but they will not let me change our address.

My husband did get a letter confirming his closed account. It was forwarded on from the mail man, which makes me wonder where the statement is that they claim they mailed.

I mailed a check for payment in full on 6-28-04 and called on 07-13-04 to see if the check had been posted yet. It had not. So finally I told my husband he had to call. They told him to stop payment. I called my bank on 7-14-04. The check was cashed on 7-6-04, but they have not posted it to his account yet. Why? Because they told me the account number, which is the number on the credit card, was invalid and because my signature was on the check, not his.

His name is on the check. All they had to do was pull up his name and see if they had an account for him. Too much trouble, I guess. And now they don't know where my payment is. They need a copy of the check to see where they posted it. I work at a hospital posting payments all day long. We would never just post a payment anywhere!

I know you say not to degrade or call names, but unless you have dealt with this company, you have no clue. I have talked to 5 people there, including 2 supervisors, and they are all just as crazy. I'm venting, I know, but if they think I am going to let $1000.00 just float around and they are going to get another penny out of me, they really are crazy. I really do think they are out to ruin people.

Never, and I mean never, have I had this much trouble with credit card companies. I didn't want his blood type. I just wanted to change our address so we could get a statement and have a fair chance to pay the bill.

Company: Citifinancial Retail Services
Country: USA
State: Arizona
City: Tempe
Address: P.O. Box 22060
Phone: 8006435607

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