CitiFinancial Retail Services
Bill Pay Timing Brought Two Late Fees Over Labor Day

CitiFinancial Retail Services

www.citifinancialretailservices.com

On 6/2/07 I set up automatic payment to Citifinancial through 5/3 bank's bill pay service. Prior due dates had been the 6th of the month, so I set up scheduled payments to be sent 72 hours prior, on the 3rd of each month. Unfortunately, 8/3/07 was on a Saturday and 9/3/07 was Labor Day. Hence the payments weren't processed until 8/7 and 9/7 respectively. Therefore, I was charged two months of late fees in addition to finance charges on the account.

The customer service rep instructed me to fax a complaint, which I did, and the decision was upheld. When I called back, they (a gentleman named Romeo who spoke broken English) refused to give me the name and address of someone I should contact for an additional dispute, stating the decision was final. I have excellent credit, and they're jeopardizing my reputation.

I see here there are several additional issues similar to mine. This is obviously a repeated circumstance, and someone in higher management needs to recognize it.

Company: CitiFinancial Retail Services
Country: USA

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