Upside Card
Upside Refuses to Allow & Issue Credit

Upside refuses to issue credit to my card has effectively stolen over $150.00! I had a routine purchase return to Sears. Sears immediately credited the purchase back to my Upside Card. A week later I called Upside, as the credit had not reflected. The girl I spoke with hung up on me in the middle of the conversation. She pretended not to hear me and repeated OVER me "that I must call back later." That phone call cost me $3.00, as do ALL customer service attempts for help. I called back two days later. Upside Card rep was interested only in getting my off the phone as quickly as he could. He told me to wait for two days and I would see the credit, lie. After two more days and no credit, I called again ($9.00 now in customer service fees for the same problem). The Upside Card rep said the SAME thing the last guy did. She claimed to be a supervisor, told me that if I logged into my account tomorrow or the day after that, I'd see the credit.By the way, all three of these people blamed the problem on Sears! I calmly told each one that Sears was fast, professional and honest in the credit process, that they had provided me with a written receipt for the credit, etc. I believe the call center was in either India, Malaysia or some other remote country, as they had no real knowledge of Sears to begin with - other than a QUICK pointing of blame.

Side note: When you log into Upside's site, there is a "faster way to get help" by sending an email from within your account dashboard. You can send one, two or a thousand emails, nobody will read them and nobody will reply.

Company: Upside Card
Country: USA
Address: MN
Phone: 8668456273
Site: upsidecard.com

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