American Express Elite Traveler
Express Elite Traveler Removing Credit Card Charges

On 22 April I received my AmEx statement that showed a charge of $59.95 from AEPC Member Services, Elite Traveler. At 8:00 P.M. I contacted Lisa at Elite Traveler, 888-403-9004. She advised they would credit my account. I then contacted Mike at American Expresss, 800-528-4800 and adivsed him of my conversation with Lisa. He said he would note my account for the credit. On 22 May I received my AmEx statement indicating my account was past due in the amount of $59.95. I immediately called the AmEx Customer service department and advised him of the previous conversations I had with Elite Traveler and Amex.

Navid put me on hold, came back on the line, and told me he did not know why the charge was showing back up as due on 17 June (I had checked the balance on the automated system prior to connecting to customer service) but he said he would credit my account. On 26 May I again called the automated line and discovered as of 17 June my account balace was $59.95. On that same day I did an Internet search and found Elite Traveler Magazine, Univeral Media Building, 801 Second Avenue, New York, NY 10017, president Douglas D. Gollan. I wrote letters to both Elite Traveler and AmEx, certified mail, return receipt requested.

I explained I had not ordered this product and was not interested. I do not travel and would not have signed up for this service. One June 7 I received a letter from Elite Traveler advising me that this was not their company, but perhaps it was a publication published by AMERICAN EXPRESS. I did not receive a written reponse from American Express. When I received my statement from AmEx on 17 June there was a creit of $59.95 and a zero balance on my statement. At no time during any discussion with Amex OR Elite Traveler at the above telephone number did they tell me that this was an American Express publication. I assume I got their attention by sending the certified mail to Elite Traveler magazine who did not charge my card.

Company: American Express Elite Traveler
Country: USA
State: Florida
City: Ft. Lauderdale
Address: Ft. Lauderdale, FL
Phone: 8884039004

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