Fifth Third Bank
Rude customer service from total loss department

I'd named about my bill in the total-loss division and talked having a lady called Kelly. Our insurance provider delivered a check to fifth-third and contains been not refined yet. During this time period a payment on my previous vehicle was due at the start of the month. I had been advised I'd a grace amount of 10 times and never owing anything about the consideration. Kelly explained that cash continues to be accumulating on my consideration that I'll have to spend. I informed her that I ought to not need to pay for any overdue charges just because a check was delivered from my insurance provider. I requested to talk to a and Kelly said no. I extended to request a and he or she declined to move me and hung-up on me. I've never been handled with such disrespect of course if I do want to talk to a manger I ought to have the ability to! Kelly deserves to be handled how she addressed me.

Company: Fifth Third Bank
Country: USA

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