Sprint
Illing dispute

On Nov. 3 my mother paid a bill to SPRINT that was in my name. I had been laid off from my job in mid April and my bills were mounting, at which point she suggested helping me. She paid approx. 549.00 under the pretense the acct. Was being closed. On 12-31, I received an email from Sprint that an outstanding balance of approx. 60.00 had been due on the 12-30, and subsequently was being sent to collections for non-payment. Again, i wish to reiterate that both myself and my mom were under the impression the acct. Had been closed. And in retrospect, while I’m uncertain I ever received a notice from them indicating the acct. Had been closed; I can say w / absolute certainty I never received anything indicating otherwise.

I telephoned Sprint on 12-31, and after being transferred 3 different times to 3 different departments, I finally spoke w / someone from their “ESCALATION DEPT.” The end result: an ambiguous concession from the representative indicating that there was some misunderstanding - that when the amount of 549. Was paid, service to the phone had actually been “reconnected” as opposed to “disabled.”

And that he’d be willing to make adjustments to the bill, so that I only owed 14. And some change…“Would you like to pay that amount today in order to close out this acct…” He asked. I ‘m unsure that it is even possible to be dumbfounded and awestruck at the same time, and yet this is exactly how i feel.

And I’m not surprised. Upon opening the acct. I spent approx. The first 4 mos. Battling them over fees for “data” that i was not using. Even after putting blocks on my own phone in order to not send or receive text messages, as well as any internet use, I still found myself haggling over fees. If I hadn’t known any better, I would’ve considered the possibility they were trying to “wear” me down in order to upgrade my plan - as it was minimal at best.

All in all, I did send an email Informing them that i was “disgusted” w / the overall experience. Just thought you should know!

Company: Sprint
Country: USA
State: Virginia
City: Reston

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