Bank of America
Dispute Resolution Services Brother victimized by debit card thief / Bank of America won't return money

My brother, Edward, was the victim of debit card theft. His card number was used in ATMs without his authorization, including out-of-state. When he realized what happened, he filed a report with the Billerica, MA Police Department and submitted it to Bank of America for investigation. Bank of America officials assured him that his money would be returned since he was the victim of a crime. He is physically disabled and this SSDI money in his account is all that he has to live on.

A few days later, he receives a letter informing him that the charges were "authorized" and billed against his account correctly. This is not possible. One of the charges was made in New York City at an ATM and he has never been to New York in his life! Bank of America will not return his money, so he has been victimized twice. He was even charged ATM fees for the thief's use of his ATM card. Bank of America refuses to be reasonable about this and they went back on their promise to return his money. There is no way that he can pay his rent now and faces eviction. This is unbelievable and absolutely wrong! This company cannot be trusted. This is how they treat the disabled.

If they decide to do the right thing someday and return my brother's money, the claim number they should reference is #2035022NOV11.

Company: Bank of America
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 53137
Phone: 8773661121

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