US Bank
Auto pay timing led to late fee and refusal to waive second one
- 12-22-2011
- 117
I set up auto pay for my credit card and the date I used to pay on the account was before the cutoff date, so my payment was made too early and then when the next payment posted, it was treated as a late payment and they charges my account $35.00 late fee. When I called they understood what happened and wrote off the late fee. Last month I sent in a payment to pay off the account and it was 1 day late and I was charged another $35.00 late fee. I called and asked if they would write off this charge and they would not due to the fact that they had previously written off a late fee. I could understand, but the first time this happened, I was just paying my account too much in advance, because I did not want it to be late and I still got penalized for it. I have closed my account and will not do business with US Bank again.
Company: US Bank
Country: USA