Washington Gas
Bad Customer Service

In September I changed banks and I had automatic withdraw through Washington Gas. I went on their website and changed all the information to the new bank. I had not closed the account at the old bank and Washington Gas still withdrew my monthly amount from my old bank account putting it in the negative. I call Washington Gas and I was told that they had no record of the change but I was not late for my payment so what is the problem. I explained that I now have to pay an insufficient fund fee to the bank and felt that since I had done what I was supposed to do that I should be refunded by Washington Gas. I was told no. I then told the customer service rep that I want all bank acct info removed and I will for now on pay myself without auto-withdraw. That was in September. It is now December and I have paid my bill myself each month including this month. Today I get a late notice. It states that item was returned by my bank. After checking my bank account and seeing that it was paid I call the number on the letter. I was told that there is no notation on my account that I have ever cancelled the direct wwithdraws and because of that they can't remove the $20 fee they charged me for the bank (the old one) not paying the auto -withdraws because it is a closed acct. I then asked to talk to a supervisor and was told that one would not be available for 3 more hours and I had to call back.

Company: Washington Gas
Country: USA
State: Maryland
Site: washingtongas.com

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