Bill Me Later
Two Accounts Created Turned a $6 Purchase into $99

I used Bill Me Later to pay for some eBay purchases in early 2011. Twice I signed in on the Bill Me Later link from PayPal on eBay. I was never prompted to give previous information such as a password or username. Each time it asked me to give my Social Security number (last four digits). Unbeknownst to me, I created two accounts.

I paid off one account in full and thought I was done. Then I received a bill for $99.00 that was originally only a 6 dollar purchase. I was unaware of this "second" account, as I assumed that the Social Security number was the way to "sign in" to your account. Do not be fooled or make the same mistake. They should not allow customers to have two accounts with the same SSN. To me that is just their way of ensuring extra "late fees." Had both accounts been consolidated, I would have saved more than 90 dollars!

I was told different customers have different "awareness" levels, in other words some are stupid (thanks!), and that it was a "human error" because I supposedly included a middle name in one account and not in another, and therefore created a new account. It should not be that easy to make such a huge mistake. To pay off one account and not even be told you have a second account outstanding?! I was told by customer service that it is a problem and they are looking into it. Well then, can I have all my fees waived? No. Only one fee was waived, and I will never use Bill Me Later again.

Company: Bill Me Later
Country: USA
Site: billmelater.com

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