JP Morgan Chase
Refusal to reverse unauthorized transaction and fees

I found an unauthorized charge on my account. I contacted Chase they told me to contact Sprint the service provider to reverse the charge.

I contacted Sprint they told me no way they would have done that even if I was dead and my grandbabies tried to use that account to pay bills. They refused to reverse the charge.

I called Chase back, told them exactly what was said and a Brian Harrison asked me if I showed them the transaction. I did and talked with Sprint via phone with no resolution. Told them I work out of town all the time and am seldom home to fix issues such as this one.

Brian said they would have to close my card and my account to correct the situation. That is a bunch of bull. If they do that I am stranded here with no money! I told him thank you for my time I see you do not want to help me, have a good day.

It isn't the first time Chase has allowed an unauthorized charge on my account. The last time, they reversed the charge and went to the merchant for the monies without an issue. This time because they are in so much financial trouble with the government on the Madoff case they are trying to do all they can to 'retain' revenue.

Well I am tired of them ripping me off for such foolishness. You would be amazed at the service fees, etc. I have return fees for $2.14 transactions, a $6 transaction and a few with similar situations. They tell you that ATM transactions are not done if the monies are not there and they would not charge a fee. I have fees for that too! My son shares this account and is in school. Occassionally he uses the card thus the small fees. When I worked for them there was a memo by their CFO stating there would not be fees for these things and there are.

This is just the last straw! Too many issues with Chase who we all know is not as reputable a bank as they let on to be.

Company: JP Morgan Chase
Country: USA
Site: chase.com

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