Citifinancial Mortgage
Timely Forbearance Payment Denied, Foreclosure Demand of $2,700

My husband was laid off from his state job because of budget cuts and has not been lucky enough to find employment. Our loan was originally through Associates and was bought by Citifinancial, and we were not notified of this. Due to financial constraints, we got behind in our mortgage payments (3 months) and started the horrific process of "working" with Citifinancial to make up the arrears. That was a nightmare I will not go into, but suffice it to say we were fed a lot of misinformation, they attempted to overcharge us for numerous fees, and whenever I thought we had arrangements worked out, our forbearance specialist would change his mind.

We finally entered into our forbearance agreement. The deal was that we paid 1/2 of what we owed as a down payment and obviously kept our property taxes and insurance current. Then we would pay an additional $257.00 on top of our mortgage payment each month for 12 months.

Things were going smoothly until February (2 months before our agreement was due to end and our payments would then return to our normal mortgage payment). In February we called our forbearance specialist, Isabella R., to see if we could make our payment on March 1 rather than February 29. She stated that would be acceptable, so we sent our February payment via Western Union and called her that day with the control number. The payment was accepted, and we received a notice in the mail that our next payment was due March 30 and we were to contact them about bringing our payments down.

On March 27 we sent our next payment via Western Union and thought that our account was still in good standing. Lo and behold, they denied the full, timely payment and are now proceeding with foreclosure unless we pay them $2,700.00!

Once we received the letter, we attempted on numerous occasions to contact Isabella R. and her colleague Conrad F. Of course, we always get their voice mail, and they NEVER return our calls. They say they want to work with us to "save our house," yet they do not even return our calls. Out of fear of losing our home, we obtained an attorney to file Chapter 13. Of course, we had to leave voice mail messages for Isabella and Conrad with our filing number, attorney's name, address, and phone number. They have completely ignored the fact that we have an attorney and continue to send us mailings about how much we need to pay them to stop foreclosure!

If you have a mortgage with Citifinancial, God help you! If you do not, stay as far away from them as you can. They do not want to help you, they want your home, and they will mislead you, overcharge you, and make you fight tooth and nail, all the while telling you they "are trying to help."

I do not understand how they can deny a full, timely payment in order to proceed with foreclosure. We were so close to being done with that situation.

Company: Citifinancial Mortgage
Country: USA
State: Texas
City: Irving

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