American Home Shield/Wells Fargo
Warranty charge added to mortgage payment without consent

We have a mortgage with Wells Fargo. We experienced an escrow shortage which caused our payment to increase by a few dollars per month. No big deal. But... Wells Fargo also added $42 for an American Home Shield Warranty.

We NEVER asked for or consented to this optional product! We never signed or received a contract. Wells Fargo just added it to our automatic draft, de facto.

Trying to remove the charge and get a refund is a nightmare! Each company blames the other, passing the buck and offering conflicting information. Delays and excuses abound. The whole thing is disingenuous and sneaky. We've been a great customer, with never a late payment, but this is how we are treated. If you are a Wells Fargo customer, bend over, grab your ankles, and get ready to be scr*d!!!

Company: American Home Shield/Wells Fargo
Country: USA
State: Tennessee
City: Memphis
Site: homewarranty.ahs.com

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