American Home Shield / Wells Fargo
Mortgage bill charged for warranty never contracted and refund refused

I was never contacted by AHS with any offer, they never sent any receipt or contract; but I was billed $43 extra on my mortgage bill by Wells Fargo. I first called Wells Fargo and they said it was not their charge and I would have to contact AHS myself. Since I did not have number, Wells Fargo Mortgage provided it for me. Once I called AHS in mid-July they told me my name was taken off the subscribers list and I would be reimbursed for the full amount paid. This month (August) my Wells Fargo bill listed another charge for AHS, meanwhile, AHS sent me a letter July 21 saying that my "contract" entitled them to charge me one month's payment for "prorated charges and administrative" fees. But I had never gotten or signed a contract, and was told earlier in the month that I would be repaid in full.

Company: American Home Shield / Wells Fargo
Country: USA
State: Virginia
City: Herndon

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