Bank of America Home Loans
Private Mortgage Insurance Cancellation

I have a mortgage with Countrywide / Bank of America that I have had since October. Since this time, I have been paying PMI and constantly requesting Bank of America to cancel the PMI. I had an appraisal completed on April 17, and both the appraiser and myself forwarded the appraisal to Bank of America on April 20. Since this day, over $3,120 in PMI payments have been collected from me. I have been in email discussion with Bank of America on this issue and received a voice mail from Bruce Wood, at 877-776-5842 extension 1511661 on July 28 at 11:25AM. Mr. Wood advised that he was looking into the issue and will either resolve the issue or give me a status update within 48 hours. On Tuesday August 2 at approximately 11am, I called and left him a message requesting a status update. On Wednesday August 3, I left another message. I have yet to hear back from anyone at Bank of America and it has been well over the 48 hours promised. To pay PMI for over six years is a complete mockery of any fairness to Bank of America's customers. The constant refusal to remove PMI although I have paid $400 for an appraisal is a blatant disregard of any policy.

Company: Bank of America Home Loans
Country: USA
State: Virginia

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