Bank of America
Loan Modification Stalled Over A Year With Foreclosure Threat

I filed a loan modification request 2009 with my lender Bank of America. Have submitted all the requirements and asking me the same documents many times. Called their customer service a lot of times but they just keep on transferring me from one department to another and took me even hours without answers in my questions. It took more than a year until they guy who handle my request told me that I need to file another application because my request is too old already. I file second request to their other office but when I called them, their records doesn't reconcile for they still looking for the first loan which they said it was denied because of lack of financial documents. But some BA staff which I talk to regarding my second request said still in process and ask them If I need to submit some requirements but said no. Have no clear response and answer from them or they just ignore or don't want to process my request. One guy called me and suggest me if I can do double job to coupe up with my mortgage payment but I will if he give me a second job, He even advice me to let somebody rent the room of my condo but I said I have only one room. What a nonsense advice from a Bank of America staff. Why they just process my loan modification request wherein I am suppose to be entitled too. Now they said they will process the foreclosure of my house. Bank of America is not so cooperative with their customers because I believe they just want to foreclose your house to get more money from you.

Company: Bank of America
Country: USA
State: California

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